Return & Refund Policy
Our Return and Refund Policy was last updated 20 May 2022
Exchange Policy- Our all Gold Jewellery is exchangeable with 90% gold value only. Note : As our all product includes gold price of the product, Making charges of the product, Shipping charges, shipping Insurance and payment provider, so all the charges will be deducted except gold value one is returned 100% to the buyer after receiving the product.
Refund Process: Our all Gold Jewellery Returned with refund with 90% gold value only. Note : As our all product includes gold price of the product, Making charges of the product, Shipping charges, shipping Insurance and payment provider, so all the charges will be deducted except gold value one is returned 90% to the buyer after receiving the product.
Some Products are not exchangeable and refundable like Silver jewellery, Silver Items all, Silver showpiece, Imitation jewellery, Gemstones and pooja items and offer products ETC.
For all replaceable product without any charges please make an opening video to ensure the company about defect of the product.
Thank you for shopping at therajlaxmijewellers.in
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to THE RAJLAXMI JEWELLERS
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to therajlaxmijewellers.in, accessible from https://therajlaxmijewellers.in
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
You are entitled to cancel your order within 24 hour without giving any reason for doing so.
The deadline for canceling an Order is 24 hours from the date and time on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email: firstname.lastname@example.org
We will reimburse you no later than 5 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
The goods were purchased in the last 5 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
63, 508 Diamond Harbour Road Behala, Kolkata, West Bengal 700034,
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: email@example.com +91-8777348344